Job Description Template for:

Application Support Analyst

Years of experience: 2 - 5 years
  • Bachelor's degree in Computer Science, Information Technology or related field
  • Support document management, records management, portals, collaboration, imaging, and workflow applications
  • Identify and document user and system issues
  • Create database queries using T-SQL
  • Enhance and debug application code
  • Assist in the maintenance of applications, including 24×7, high-availability systems
  • Conduct application testing, build test scripts, support client application testing, and collect and summarize test data
  • Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
  • Coordinate project activities with client
  • Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure
  • Contribute to and maintain a knowledge base of previous support issues
  • Create training curricula and documentation
Required Skills & Qualifications:
  • Experience installing, configuring or supporting business applications with a track record of career growth and skill development
  • Experience querying and working with relational databases (particularly SQL Server)
  • Experience with some programming languages and willingness/ability to learn
  • Competence in current Microsoft operating systems, Microsoft Office products, Microsoft Internet Explorer, and Microsoft Project
  • Excellent verbal and written communications skills.
  • Ability to create organized and informative reports, as well as comprehensive, accurate documentation
  • A history of working independently without close supervision and demonstrated time management skills
  • Ability to participate in multiple projects simultaneously while adhering to tight schedules
  • Comfortable working directly with end users

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