Job Description Template for:
Call Center RepresentativeYears of experience: 0 - 1 years
- Bachelor's degree in business administration or related field
- Determine requirements by working with customers over the phone.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
- Maintain call center database by logging information into the database.
- Follow up with customers when needed to check if problems persist and resolve them accordingly.
- Communicate with internal parties to provide proper solutions for customers' report.
- Excellent communication skills.
- Excellent listening skills.
- Customer service oriented.
- Great attention to details.
- Great team player.
- Well organized.
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