Job Description Template for:

Customer Service

Years of experience: 2 - 5 years
  • Bachelor's degree in Business Administration, Public Relations, Marketing or related field
  • Greet customers warmly and ascertain problem or reason for calling.
  • Answer inquiries and provide information about goods & services
  • Resolve customers complaints via phone, email, mail or social media
  • Inform customers of deals and promotions
  • Update customer accounts
  • Assist with placement of orders, refunds or exchanges
Required Skills & Qualifications:
  • Excellent communications skills via phone and email
  • Patient with others
  • Knowledge in digital media
  • MS Office software experience
  • Microsoft Windows applications, systems data entry and internet search experience
  • Works well under pressure
  • Great analytical skills
  • Great leadership ability
  • Good management skills
  • Works well with others
  • Technical background

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