Job Description Template for:
Customer Service Manager
Years of experience: 7 - 10 yearsEducation:
- bachelor's degree in Business Administration or other related fields
- Improve customer service experience, create engaged customers and facilitate organic growth
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Create and implement an effective customer loyalty program
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Previous customer service experience
- Customer service oriented
- Great analytical skills
- Great leadership ability
- Good management skills
- Works well under pressure
- Works well with others
- Patient with others
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