Job Description Template for:

Customer Service Manager

Years of experience: 7 - 10 years
  • bachelor's degree in Business Administration or other related fields
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
  • Create and implement an effective customer loyalty program
  • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
Required Skills & Qualifications:
  • Previous customer service experience
  • Customer service oriented
  • Great analytical skills
  • Great leadership ability
  • Good management skills
  • Works well under pressure
  • Works well with others
  • Patient with others

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