Job Description Template for:
Customer Service SupervisorYears of experience: 5 - 7 years
- Bachelor's degree in Business Administration or other related fields
- Supervises and coordinates activities of workers engaged in customer service activities.
- Resolves complaints and answers questions of customers regarding services and procedures.
- Plans, prepares, and devises work schedules, according to budgets and workloads.
- Observes and evaluates workers' performance.
- Issues instructions and assigns duties to workers.
- Communicates with other departments and management to resolve problems and expedite work.
- Excellent communication skills.
- Excellent customer service skills
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