Job Description Template for:

Customer Service Supervisor

Years of experience: 5 - 7 years
Education:
  • Bachelor's degree in Business Administration or other related fields
Responsibilities:
  • Supervises and coordinates activities of workers engaged in customer service activities.
  • Resolves complaints and answers questions of customers regarding services and procedures.
  • Plans, prepares, and devises work schedules, according to budgets and workloads.
  • Observes and evaluates workers' performance.
  • Issues instructions and assigns duties to workers.
  • Communicates with other departments and management to resolve problems and expedite work.
Required Skills & Qualifications:
  • Excellent communication skills.
  • Excellent customer service skills


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