Job Description Template for:

Field Service Technician

Years of experience: 2 - 5 years
Education:
  • Technical degree or certification
Responsibilities:
  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
Required Skills & Qualifications:
  • Ability to troubleshoot, test, repair and service technical equipment
  • Excellent English language skills
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications


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