Job Description Template for:

IT Help Desk Technician

Years of experience: 3 - 5 years
Education:
  • Bachelor’s Degree in Computer Science, IT, Information Systems or related field
 Responsibilities:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Walk the customer through the problem-solving process and respond to email messages for customers seeking help.
  • Maintain daily performance of computer systems.
  • Identify, recommend and implement process improvements to drive efficiencies in the organization
  • Establish and maintain user accounts & profiles and support onboarding/off boarding processes
 Required Skills & Qualifications:
  • experience as a help desk technician or other customer support role
  • Strong working knowledge of Exchange, SharePoint, Windows Server, Office365, Mac, Android, iOS
  • Strong organization skills
  • Excellent communication skills

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