Job Description Template for:

IT Support Analysts

Years of experience: 2 - 5 years
Education:
  • bachelor's degree in Information Technology or other related fields
Responsibilities:
  • Provide exceptional customer service in person, via phone and email as appropriate
  • Perform user administration duties
  • Resolve help desk issues including troubleshooting hardware and software issues
  • planning and undertaking scheduled maintenance upgrades
  • supervising junior engineering and technical staff
  • Assist in evaluation and testing of software
  • Setup and configure new software and new desktops/printers/devices
  • Provide technical support to other support analysts as required
Required Skills & Qualifications:
  • Knowledge and experience in Windows and Microsoft office
  • In-depth knowledge of hardware and software
  • Strong customer service skills
  • excellent Interpersonal Communication Abilities


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