Job Description Template for:

Technical Account Manager

Years of experience: 2 - 5 years
Education:
  • Bachelor's degree in Computer Science, Information Technology or related field.
Responsibilities:
  • Provide technical support for customers to support pre-sales and post-sales processes.
  • Address all product-related queries on time.
  • Train customers to use products effectively.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance.
  • Identify solutions to reduce support costs.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Liaise with the sales department to win new business and increase sales.
  • Establish best practices.
  • Keep track of sales performance metrics.
Required Skills & Qualifications:
  • Solid technical background with hands on experience in digital technologies.
  • Familiarity with software and front-end development.
  • An ability to gasp customers’ needs and suggest timely solutions.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.


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