Job Description Template for:

Technical Support

Years of experience: 2 - 5 years
Education:
  • High School Diploma (or equivalent).
Responsibilities:
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, co-workers, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Required Skills & Qualifications:
  • Quick Learner.
  • Strong communication skills and ability to remain calm and professional in all circumstances.
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
  • Working knowledge of PC and Mac operating systems and Microsoft Office Applications.


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