Job Description Template for:

TeleSales Representative

Years of experience: 1 - 5 years
Education:
  • High School Diploma (or equivalent).
  • Bachelor's degree in Business Administration or related field.
Responsibilities:
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales targets and facilitate future sales
  • Keep records of calls and sales and note useful information
Required Skills & Qualifications:
  • Proven track record of successfully meeting sales targets preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints


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