Job Description Template for:

Call Center Representative

Years of experience: 0 - 1 years
  • Bachelor's degree in Information Technology or other related fields.
  • Determine requirements by working with customers over the phone.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintain call center database by logging information into the database.
  • Follow up with customers when needed to check if problems persist and resolve them accordingly.
  • Communicate with internal parties to provide proper solutions for customers' report.
Required Skills & Qualifications:
  • Able to work in shift basis position.
  • Excellent communication skills.
  • Excellent listening skills.
  • Customer service oriented.
  • Great attention to details.
  • Good analytical skills.
  • Great team player.
  • Well organized.
Desired Skills & Qualifications:
  • Background in IT is a plus.

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