Job Description Template for:

Claims Executive

Years of experience: 0 - 2 years
Education:
  • Bachelor's Degree, business administration or related field
Responsibilities:
  • Providing advice on making a claim and the processes involved.
  • processing new insurance claims notifications
  • collecting accurate information and documents to proceed with a claim
  • contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property
  • building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal and claims professionals
  • ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • involvement in loss adjusting activities and in legal discussions relating to settlement
  • seeking legal recovery of monies paid out
  • taking responsibility for productivity and profit
  • adhering to legal requirements, industry regulations and customer quality standards set by the company.
Required Skills & Qualifications:
  • Customer Service skills
  • negotiation and decision-making skills
  • communication skills and a confident disposition when dealing with people, often in difficult circumstances
  • organisational and time management skills
  • commercial acumen
  • the ability to think strategically
  • initiative and the ability to adapt quickly to different situations
  • good numeracy and literacy
  • Interpersonal Skills
  • discernment and the ability to assess a situation objectively
  • attention to detail and sound report-writing skills.
  • Interpersonal Communication Abilities


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