Job Description Template for:

Computer Support Specialist

Years of experience: 3 - 5 years
Education:
  • Bachelor's Degree, information technology or related field
Responsibilities:
  • provide escalation support and satisfactory customer service
  • Evaluate work load and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management
  • Troubleshoot and assist employees with using their computer and computer peripherals, applications and security credentials
  • Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked
  • Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing and upgrading.
  • Assist with the completion of project tasks as directed; participate in project management meetings around areas of expertise; ensure work on tasks and special projects are completed within budget limits
Required Skills & Qualifications:
  • Proficient knowledge of basic computer hardware
  • Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems
  • Excellent communication skills, both oral and written
  • Excellent customer service skills
  • Organized and detail oriented


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