Job Description Template for:

Customer Service Manager

Years of experience: 5 - 7 years
Education:
  • High school diploma degree (or equivalent)
  • Secondary school education degree
Responsibilities:
  • Identify customer service trends
  • Report to management on budget and objectives
  • Develop annual customer service department plan/ budget
  • Oversee the customer service department processes
  • Recruit, orient, train, coach, schedule and assess employees
  • Empower staff to achieve customer satisfaction
Required Skills & Qualifications:
  • Previous customer service experience
  • Customer service oriented
  • Great analytical skills
  • Great leadership ability
  • Good management skills
  • Works well under pressure
  • Works well with others
  • Patient with others


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