Job Description Template for:

Field Service Technician

Years of experience: 2 - 5 years
Education:
  • High school diploma degree in Information Technology (or equivalent)
  • College diploma in Business Administration or related field
Responsibilities:
  • Travel to conduct service work
  • Responsible of maintaining equipments
  • Install industry equipments
  • Diagnose and solve problems from non-technical descriptions provided by customers
  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule and produce timely and detailed service reports
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Manage all on site installation, repair, maintenance and test tasks
Required Skills & Qualifications:
  • Courses completed in computer technology
  • Courses completed in electronics
  • Courses completed in diesel technology
  • Courses completed in heavy equipment repair
  • Previous experience in hands-on maintenance and installation
  • Driver's license
  • Excellent communication skills
  • Strong technical background
  • Good manual dexterity
  • Basic computer skills
  • Solves problems effectively
  • Great analytical skills
  • Works well with others
  • Customer service oriented


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