Job Description Template for:
IT Help Desk TechnicianYears of experience: 3 - 5 years
- Bachelor’s Degree in Computer Science, IT, Information Systems or related field
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Walk the customer through the problem-solving process and respond to email messages for customers seeking help.
- Maintain daily performance of computer systems.
- Identify, recommend and implement process improvements to drive efficiencies in the organization
- Establish and maintain user accounts & profiles and support onboarding/off boarding processes
- experience as a help desk technician or other customer support role
- Strong working knowledge of Exchange, SharePoint, Windows Server, Office365, Mac, Android, iOS
- Strong organization skills
- Excellent communication skills
Learn how these templates and many other features in SocialDice can help you improve and optimise your recruitment process