Job Description Template for:

Inbound Sales Representative

Years of experience: 0 - 2 years
Education:
  • Diploma degree in Management, Business Administration, Public Relations or related field.
  • Bachelors degree in Management, Business Administration, Public Relations or related field.
Responsibilities:
  • Answer phone calls from current customers.
  • Document main points discussed with customers.
  • Analyze customer history using the company database.
  • Resolve customer issues and answer questions.
  • Ask questions to determine what the customer needs.
  • Recommend products or services to customers.
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Facilitate sales of all products and services according to the client's needs
  • Perform troubleshooting when required and resolve customer issues and answer questions.
  • Prepare bills and make repairs if required
  • Assist and guide customers with all the required knowledge of the services and goods
Required Skills & Qualifications:
  • Knowledgeable about the industry.
  • Experience in the field.
  • Basic computer skills.
  • Works well with others.
  • Self motivated.
  • Reliable at all times.
Desired Skills & Qualifications:
  • Excellent communication skills.
  • Works well independently.
  • Good negotiation skills.


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