Job Description Template for:

Support Services Specialist

Years of experience: 1 - 2 years
Education:
  • High school diploma degree or equivalent.
  • College diploma degree in Computer Science or related field.
  • Associate's degree in Computer Science or related field.
Responsibilities:
  • Emulate or reproduce technical problems encountered.
  • Communicate with computer users experiencing problems.
  • Determine and document problems experienced.
  • Provide advice and training to users.
  • Consult documents to implement solutions.
  • Maintain problems and solutions log.
Required Skills & Qualifications:
  • Knowledge in different software.
  • Solves problems effectively.
  • Excellent troubleshooting skills.
  • Excellent communication skills.
  • Great attention to detail.
  • Works well within a team.
  • Ability to meet deadlines.
  • Creative thinker.
  • Works well independently.
  • Good mathematical skills.
  • Great problem solver.
Desired Skills & Qualifications:
  • College courses in Computer Programming or related field completed.
  • Training completed.


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