Job Description Template for:

Technical Customer Support Generalist

Years of experience: 2 - 5 years
Education:
  • Bachelor's in computer science or related field
Responsibilities:
  • Ensure customer satisfaction by advising customers on preventative maintenance and configurations that may favorably impact performance
  • Advise product development of recurring component failures
  • Trace and test components to locate defects using a variety of test equipment including standard, benchtype, automatic test equipment, and nonstandard, specialized measuring instruments
  • Compare test results with specifications and standards; records test results and data
  • Provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services of organization and third-party products and services to ensure that all function properly
Required Skills & Qualifications:
  • Excellent verbal and written communication skills
  • ‘Hands on’ approach and a willingness to learn
  • Ability to be self-motivating and able to manage personal workload
  • Flexible, adaptive, pro-active attitude
  • Dedication to providing exceptional customer service
  • Ability to work in a team environment
  • Proficient in Microsoft Office Products and problem solving skills


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