Job Description Template for:

TeleSales Representative

Years of experience: 2 - 5 years
  • High school diploma
  • BSc/BA will be a plus
  • Initiate and answer inbound and/or outbound sales calls directly from/to prospective and/or existing customers
  • Accept orders, close sales, maintain customer records, and complete required documentation
  • Identify and qualify prospective customers, and record sales prospecting activity in computer-based tracking systems
  • May have an assigned product line that may overlap other sales teams territories
  • May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity
Required Skills & Qualifications:
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints

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